If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
How To Return your product
Choose from two ways to return:
Expedited Photo Returns
If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in.
- Attach your photos to an email and send them to email@example.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
- If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:
- Initiate a return by following the instructions after emailing us at firstname.lastname@example.org.
- Ship your item back to us in its original packaging and enclose your completed return request. Use the shipping carrier of your choice, include the tracking option. We will provide you with an address to our warehouse.
- We will typically issue your refund within 48-72 hours of receiving the package.